Finally, for DMG, a family-run business, cost has always played an important factor. It was simple to provide access to employees as well as consultants while bringing them on board and getting them started. They liked the fact that they were able to assign roles and responsibilities to every member in the team as well. The tool shipped with an easy and highly customizable workflow which let them easily link incidents, problems, changes, and releases with each other in a way no other tool could. Solution we providedĭMG really liked Freshservice for the smooth and intuitive UI. They had to rule out Zendesk, JIRA and a few other options for being too clunky and difficult to use before they settled on Freshservice. They were using BMC Track-It! and due to several malfunctions and heavy maintenance (as it was an on-premise solution), they decided to move to a cloud delivery model where they would not need to maintain the data centers themselves.

GoalĭMG has a small IT operations team comprising administrators, technicians, and programmers who take care of the warehouse management software.

customs bonded container freight station.

DMG has grown to the size it is today with two warehouse facilities comprising over 655,000 square feet and has become a major provider of warehousing and distribution services, both domestically as well as internationally. Over the years, DMG has built its reputation and business through outstanding customer service and personal knowledge of its customers’ business needs and the needs of its customers’ customers. (DMG) commenced operations in the warehousing and distribution business in February 1985.

Dmg warehouse